The methods for creating high-value client relationships and receiving commensurate fees for that value. Useful for any professional services firm.
Provides examples from the public and private sectors, includes sources of opportunity, how to escape problem solving, and how to reward the process.
Debunks the esoteric notions of vision and lofty mission statements, and provides practical help for leadership every day with customers, employees, vendors and the public.
Provides insight into internal conflicts and customer conflicts, and the surprising reasons for most unethical behavior on the job.